Privacy Policy

Last updated: March 2, 2026

Playloot ("we", "us", or "our") operates the website playloot.in (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service.

1. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, phone number, and shipping address when you register or place an order.
• Order Information: Products purchased or sold, transaction amounts, payment details (processed securely via Razorpay — we do not store card numbers).
• Device Information: IP address, browser type, operating system, and pages visited for analytics and security purposes.
• Cookies: We use cookies to maintain your session, remember your cart, and improve the browsing experience.

2. How We Use Your Information

We use the collected data for the following purposes:

• To process and deliver your orders
• To manage your account and provide customer support
• To process sell requests and arrange pickup/delivery via our shipping partners
• To send order confirmations, shipping updates, and important account notifications
• To improve our website and personalize your experience
• To prevent fraud and ensure the security of transactions

3. Payment Security

All payments on Playloot are processed through Razorpay, a PCI-DSS compliant payment gateway. We do not store your credit/debit card details or UPI information on our servers. Razorpay handles all payment data securely under their own privacy policy.

4. Shipping & Third-Party Services

We use Shiprocket for order delivery and pickup. Your name, phone number, and shipping address are shared with Shiprocket solely for the purpose of delivering your order. We do not sell or share your personal information with any third parties for marketing purposes.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. Order history is retained for accounting and legal compliance purposes. You may request deletion of your account and personal data by contacting us.

6. Cookies

Our website uses cookies to:

• Keep you logged in during your session
• Remember items in your shopping cart
• Analyze website traffic (via Google Analytics)

You can disable cookies in your browser settings, but some features of the website may not function properly without them.

7. Your Rights

You have the right to:

• Access, update, or delete your personal information
• Opt out of promotional emails
• Request a copy of the data we hold about you

To exercise any of these rights, contact us at info@playloot.in.

8. Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: info@playloot.in
• Phone: +91 99991 60232
• Hours: Mon-Sat, 9AM - 7PM IST