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Warranty Policy

Last updated: 12-01-2026

This Warranty Policy governs post-purchase service for devices and electronics bought from PlayLoot.

1. Warranty Coverage

  • All eligible devices sold by PlayLoot come with a limited warranty (default) ranging from 1 to 6 months. The specific warranty duration depends on the product and is clearly listed on the product page.
  • Warranty starts from the date of delivery.

2. What Is Covered

The warranty covers functional hardware defects, including:

  • Device not powering on
  • Boot or startup failures
  • Display output, HDMI, or touchscreen issues
  • Overheating due to internal hardware failure

3. What Is Not Covered

The warranty does not cover:

  • Physical or cosmetic damage after delivery
  • Customer's induced damages such as short circuits, damages due to water or voltage fluctuations, etc.
  • Software issues, bans, or account problems
  • Devices repaired or opened by third parties
  • Accessories, cables, watch straps, or controllers (unless stated)

4. Warranty Claim Process

  • Issues must be reported within the 1-month warranty period (or within the extended warranty period)
  • Gaming Controller Stick Drift: Stick Drift issues will only be entertained if reported within 7 days from the date of delivery, as this issue can be induced later due to rough usage of the controller.
  • Overheating / Thermal Compound Displacement: Overheating issues caused by thermal compound displacement or spillage on the motherboard will only be covered under warranty if reported within 3 days of delivery. After this period, such issues will be considered customer-induced, as they can arise due to physical mishandling of the device (e.g., drops, tilts, or rough handling). To claim, contact us within 3 days of delivery with a video demonstrating the overheating issue.
  • Buyer may be required to provide photos or videos
  • Device may need to be shipped back for inspection

5. Warranty Resolution

Based on inspection, PlayLoot may:

  • Repair the device, or
  • Replace it with an equivalent unit, or
  • Issue a partial or full refund

The resolution method is at PlayLoot’s sole discretion.

6. Shipping for Warranty Claims

  • If the issue is covered under warranty, PlayLoot will bear shipping costs.
  • If the issue is not covered, shipping costs may be charged to the buyer.

7. Warranty Void Conditions

Warranty will be void if:

  • Warranty seal is tampered
  • Device is opened or repaired externally
  • Serial number is altered or mismatched

8. Policy Linkage

  • Refunds, if applicable, will be processed as per the Cancellation & Refund Policy.

9. Packaging & Box

  • We do not guarantee the original box for the device, though we ensure 100% secure packaging. It is Playloot's liability to ensure the product gets delivered to the customer in perfect shape.