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Cancellation & Refund Policy

Last updated: 17-10-2026

This Cancellation & Refund Policy outlines the terms under which orders can be cancelled, returned, or refunded on www.playloot.in.

1. Seller-Side Policy (Selling Your Device to PlayLoot)

1.1 Price Quotation

  • Prices shown on the website are indicative and based on the condition selected by the seller.
  • Final price is confirmed after physical inspection of the device.

1.2 Inspection & Price Revision

  • If the device condition differs from what was selected:
    • A revised price will be communicated to the seller.
    • The seller may accept or reject the revised price.

1.3 Seller Cancellation

  • Seller may cancel the order:
    • Before pickup → No charges
    • After pickup but before inspection → Return shipping may be deducted
    • After inspection if revised price is rejected → Device will be returned

1.4 Payment Timeline

  • Payments are processed within 24–72 business hours after final price acceptance.
  • Payments are made via bank transfer / UPI only.

1.5 Seller Responsibilities

  • Seller must ensure:
    • Device matches selected condition
    • No personal accounts remain logged in
    • Device is not stolen, banned, or blacklisted

PlayLoot reserves the right to reject devices that do not meet basic eligibility.

2. Buyer-Side Policy (Purchasing from PlayLoot)

2.1 Order Cancellation by Buyer

  • Orders can be cancelled before shipment for a full refund.
  • Orders cannot be cancelled once shipped.
  • If you refuse to accept a shipped order at the time of delivery, the refund is processed as per section 2.6.

2.2 Returns Eligibility

Returns are accepted only if:

  • Product is dead on arrival (DOA)
  • Product has a functional defect not disclosed at purchase
  • Product received is not as described

The buyer must notify PlayLoot within 24 hours of delivery with the proof of damage (uncut video of unboxing and activating the device for the 1st time).

For eligible returns (dead on arrival or defective products), Playloot bears the reverse shipping cost, repairs or replaces the product, and delivers it back to the customer free of charge.

2.3 Non-Eligible Returns

Returns are not accepted for:

  • Change of mind
  • Buyer remorse
  • Minor cosmetic wear consistent with declared condition
  • Software, game, or account-related issues
  • Customer's induced damages such as short circuits, damages due to water or voltage fluctuations, etc.
  • Refund request will not be entertained for the Damaged/Torn boxes (Covering) unless the product itself is damaged/Non operative at the time of delivery.
  • Availability of Original Manufacturer Packaging: As Playloot primarily deals in pre-owned inventory, the inclusion of the original manufacturer's box is strictly subject to availability and cannot be guaranteed. In instances where the original packaging is unavailable, devices will be securely shipped in custom Playloot packaging to ensure transit safety. Please note that the absence of original manufacturer packaging does not constitute a defect, and Playloot will not entertain or authorize any cancellations, returns, or refunds based solely on the non-presence of the original box.

2.4 Refund Processing

  • Approved refunds are processed within 5–7 business days
  • Refunds are issued to the original payment method

2.5 Partial COD Orders

  • If a Partial COD order is cancelled before shipping, the advance amount will be refunded in full within 5-7 business days.
  • If a Partial COD order is cancelled or refused after shipping, the advance amount is non-refundable as it covers packaging and shipping costs already incurred by Playloot (see section 2.6).
  • If the product is received in a damaged or defective condition, a full refund (including the advance) will be processed after inspection, as per our Warranty Policy.

2.6 Refusal to Accept a Shipped Order

Orders cannot be cancelled once shipped. If the customer refuses to accept the order upon delivery, the refund will be processed as below:

  1. Cash on Delivery (Partial COD) orders: The partial amount paid in advance (10% of the order value, up to a maximum of ₹2,000) will not be refunded.
  2. Prepaid orders (full advance payment): Playloot will deduct the shipping charges and refund the balance amount to the customer's original payment method within 5–7 business days of the shipment being returned to Playloot.

3. Shipping & Damage Policy

  • Playloot ships orders through third-party courier services. Shipments may at times be delayed due to unforeseen circumstances such as vehicle breakdown, weather conditions, riots, strikes or other events beyond Playloot's control. Such delays do not make an order eligible for cancellation once it has been shipped.
  • All shipments are securely packed and verified before dispatch.
  • Any transit damage must be reported within 24 hours of delivery with proof.

PlayLoot reserves the right to modify or refuse refunds in cases of misuse, fraud, or policy abuse.