Cancellation & Refund Policy

This Cancellation & Refund Policy outlines the terms under which orders can be cancelled, returned, or refunded on www.playloot.in.

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1. Seller-Side Policy (Selling Your Device to PlayLoot)

1.1 Price Quotation

• Prices shown on the website are indicative and based on the condition selected by the seller.
• Final price is confirmed after physical inspection of the device.

1.2 Inspection & Price Revision

• If the device condition differs from what was selected:
  • A revised price will be communicated to the seller.
  • The seller may accept or reject the revised price.

1.3 Seller Cancellation

• Seller may cancel the order:
  • Before pickup → No charges
  • After pickup but before inspection → Return shipping may be deducted
  • After inspection if revised price is rejected → Device will be returned

1.4 Payment Timeline

• Payments are processed within 24–72 business hours after final price acceptance.
• Payments are made via bank transfer / UPI only.

1.5 Seller Responsibilities

• Seller must ensure:
  • Device matches selected condition
  • No personal accounts remain logged in
  • Device is not stolen, banned, or blacklisted

PlayLoot reserves the right to reject devices that do not meet basic eligibility.

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2. Buyer-Side Policy (Purchasing from PlayLoot)

2.1 Order Cancellation by Buyer

• Orders can be cancelled before shipment for a full refund.
• Orders cannot be cancelled once shipment is initiated.

2.2 Returns Eligibility

Returns are accepted only if:

• Product is dead on arrival (DOA)
• Product has a functional defect not disclosed at purchase
• Product received is not as described

The buyer must notify PlayLoot within 24 hours of delivery with the proof of damage (uncut video of unboxing and activating the device for the 1st time).

2.3 Non-Eligible Returns

Returns are not accepted for:

• Change of mind
• Buyer remorse
• Minor cosmetic wear consistent with declared condition
• Software, game, or account-related issues
• Customer's induced damages such as short circuits, damages due to water or voltage fluctuations, etc.
• Refund request will not be entertained for the Damaged/Torn boxes (Covering) unless the product itself is damaged/Non operative at the time of delivery.

2.4 Refund Processing

• Approved refunds are processed within 5–7 business days
• Refunds are issued to the original payment method

2.5 Partial COD Orders

• If a Partial COD order is cancelled before shipping, the advance amount will be refunded in full within 5-7 business days.
• If a Partial COD order is cancelled or refused after shipping, the advance amount is non-refundable as it covers packaging and shipping costs already incurred by Playloot.
• If the product is received in a damaged or defective condition, a full refund (including the advance) will be processed after inspection, as per our Warranty Policy.

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3. Shipping & Damage Policy

• All shipments are securely packed and verified before dispatch.
• Any transit damage must be reported within 24 hours of delivery with proof.

PlayLoot reserves the right to modify or refuse refunds in cases of misuse, fraud, or policy abuse.