Warranty Policy

This Warranty Policy governs post-purchase service for devices and electronics bought from PlayLoot.

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1. Warranty Coverage

• All devices sold by PlayLoot come with a default 1-month limited warranty.
• Warranty starts from the date of delivery.

2. What Is Covered

The warranty covers functional hardware defects, including:

• Device not powering on
• Boot or startup failures
• HDMI / display output issues
• Overheating due to internal hardware failure

3. What Is Not Covered

The warranty does not cover:

• Physical or cosmetic damage after delivery
• Customer's induced damages such as short circuits, damages due to water or voltage fluctuations, etc.
• Software issues, bans, or account problems
• Devices repaired or opened by third parties
• Accessories, cables, or controllers (unless stated)

4. Warranty Claim Process

• Issues must be reported within the 1-month warranty period (or within the extended warranty period)
• Gaming Controller Stick Drift: Stick Drift issues will only be entertained if reported within 7 days from the date of delivery, as this issue can be induced later due to rough usage of the controller.
• Buyer may be required to provide photos or videos
• Device may need to be shipped back for inspection

5. Warranty Resolution

Based on inspection, PlayLoot may:

• Repair the device, or
• Replace it with an equivalent unit, or
• Issue a partial or full refund

The resolution method is at PlayLoot’s sole discretion.

6. Shipping for Warranty Claims

• If the issue is covered under warranty, PlayLoot will bear shipping costs.
• If the issue is not covered, shipping costs may be charged to the buyer.

7. Warranty Void Conditions

Warranty will be void if:

• Warranty seal is tampered
• Device is opened or repaired externally
• Serial number is altered or mismatched

8. Policy Linkage

• Refunds, if applicable, will be processed as per the Cancellation & Refund Policy.

9. Packaging & Box

• We do not guarantee the original box for the device, though we ensure 100% secure packaging. It is Playloot's liability to ensure the product gets delivered to the customer in perfect shape.